Terms & Conditions for all customers availing Taxi services from DOOT Cabs.

Prohibited activities while travelling in taxi provided by DOOT Cabs.


  • Smoking and consuming any kind of intoxicants or alcohol inside the Taxi. The Driver has the right to refuse the pick-up or ask the customer to alight the cab if the customer is found to be intoxicated and drunk.
  • Carrying Alcohol during the ride is strictly prohibited.
  • Littering the Taxi, Soiling or damaging the seats and/or any other interiors of the Taxi,Misusing, soiling or damaging any of the devices (technical/non-technical) in the taxi will attract penalty of Rs 100 or equivalent to the cost incurred to repair damage whichever is less.
  • Asking the Driver to break any Traffic/RTO/City Police and/or government rules for any purpose (especially reaching the destination earlier). The Driver has the right to refuse such a request by the customer. The Driver also has the right to refuse such a pick-up or ask such customer(s) to alight the cab.


Additional applicable Terms & Conditions:-


  • The Customer shall always pay taxi fares (as displayed in the Final Bill), waiting charges, parking charges, additional night surcharge and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the taxi services, without any demur or protest.
  • Applicable toll & Parking charges will be payable by customer as applicable, both ways in all rides. Any payment & Service Tax made is non-refundable.
  • The Company is entitled to cancel/terminate the cab bookings done by a particular Customer/corporate client, with or without prior notice. No compensation will be given in such cases.
  • Odometer readings shown by taxi at completion of ride will be final for the calculation of fare.
  • In normal bookings Free ride time will calculated as an average speed of 25KM/hr for BUDGET, MICRO, MINI or SEDAN; and an average speed of 10KM/hr for MUV, SUV ECO, SUV TOUR or SUV LUXURY for normal bookings.
  • For normal bookings after free time Rs. 100 per hour will be charged for extra time taken for the ride.
  • In Trip booking base km (200 km) will be topped up after midnight & next day base charges will be applicable.
  • Night charge of Rs 200 applicable on crossing midnight during ride for all bookings.


Terms & Conditions for all customers availing Taxi services from DOOT Cabs

DOOT Cabs takes every effort to take customers to destination as soon as possible, however we do not guarantee timely arrival for customers at destination & no claims for compensation in any form will be entertained in such cases. Customers are expected to take due precautions for same.

Rules for Refund:


  1. Customer can get full refund if ride is cancelled more than one hour before pickup time, or before the cab leaves for pick up (whichever is earlier) excluding rides which are covered in #3.
  2. Before pickup a Cancelation charge of Rs.250 will be levied if ride is cancelled less than one hour before the pickup, or after the cab leaves for pickup (whichever is earlier).
  3. In exceptional circumstances, when taxi is provided to customer from city other than customer’s pick up location. Cancelation charges will be one day (200 KM) fare for booked car category, or estimate given to the customer for that ride, whichever is lower after the cab leaves for pickup.
  4. If ride is cancelled after pickup. Cancelation charges will be one day (200 KM) fare for booked car category, or estimate given to the customer for ride.
  5. If ride is cancelled due to non compliance with terms & Conditions, no refund will be done.


Terms & Conditions

The terms “We” / “Us” / “Our”/”Company” individually and collectively refer to Halyard Technology Pvt Ltd. and the terms “Visitor” ”User” refer to the users.

This page states the Terms and Conditions under which you (User) may use the mobile application. Please read this page carefully. If you do not accept the Terms and Conditions stated here, we would request you to uninstall the application. The business, any of its business divisions and / or its subsidiaries, associate companies or subsidiaries to subsidiaries or such other investment companies (in India or abroad) reserve their respective rights to revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to re-appraise yourself of the Terms and Conditions, because they are binding on all users of this mobile application.


All logos, brands, marks headings, labels, names, signatures, numerals, shapes or any combinations thereof, appearing in this site, except as otherwise noted, are properties either owned, or used under licence, by the business and / or its associate entities who feature on this Mobile application. The use of these properties or any other content on this site, except as provided in these terms and conditions or in the site content, is strictly prohibited.

You may not sell or modify the content of this Mobile application or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way for any public or commercial purpose without the respective organisation’s or entity’s written permission.



(A) Security Rules

Visitors are prohibited from violating or attempting to violate the security of the mobile application, including, without limitation, (1) accessing data not intended for such user or logging into a server or account which the user is not authorised to access, (2) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorisation, (3) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus or “Trojan horse” to the Mobile application, overloading, “flooding”, “mail bombing” or “crashing”, or (4) sending unsolicited electronic mail, including promotions and/or advertising of products or services. Violations of system or network security may result in civil or criminal liability. The business and / or its associate entities will have the right to investigate occurrences that they suspect as involving such violations and will have the right to involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.

(B) General Rules

Visitors may not use the mobile application in order to transmit, distribute, store or destroy material (a) that could constitute or encourage conduct that would be considered a criminal offence or violate any applicable law or regulation, (b) in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity of other personal rights of others, or (c) that is libellous, defamatory, pornographic, profane, obscene, threatening, abusive or hateful.


The User unilaterally agree to indemnify and hold harmless, without objection, the Company, its officers, directors, employees and agents from and against any claims, actions and/or demands and/or liabilities and/or losses and/or damages whatsoever arising from or resulting from their use of DOOT Operator mobile application or their breach of the terms .


User agrees that neither Company nor its group companies, directors, officers or employee shall be liable for any direct or/and indirect or/and incidental or/and special or/and consequential or/and exemplary damages, resulting from the use or/and the inability to use the service or/and for cost of procurement of substitute goods or/and services or resulting from any goods or/and data or/and information or/and services purchased or/and obtained or/and messages received or/and transactions entered into through or/and from the service or/and resulting from unauthorized access to or/and alteration of user’s transmissions or/and data or/and arising from any other matter relating to the service, including but not limited to, damages for loss of profits or/and use or/and data or other intangible, even if Company has been advised of the possibility of such damages.

User further agrees that Company shall not be liable for any damages arising from interruption, suspension or termination of service, including but not limited to direct or/and indirect or/and incidental or/and special consequential or/and exemplary damages, whether such interruption or/and suspension or/and termination was justified or not, negligent or intentional, inadvertent or advertent.

User agrees that Company shall not be responsible or liable to user, or anyone, for the statements or conduct of any third party of the service. In sum, in no event shall Company’s total liability to the User for all damages or/and losses or/and causes of action exceed the amount paid by the User to Company, if any, that is related to the cause of action.

Refund and Cancellation Policy

Our focus is complete customer satisfaction. In the event, if you have been charged incorrectly, we will refund back the money, provided the reasons are genuine and proved after investigation. No refund will be issued if there is no enough evidence that payment have not been done by third party or customer.

In case of dissatisfaction from our services, clients have the liberty to stop using our services and request a refund of any security money charged by us. Our Policy for the cancellation and refund will be as follows:-

Cancellation Policy

For Cancellations please contact us via contact us link.

Refund Policy

In case of dissatisfaction from our services, clients have the liberty to stop using our services and request a refund of any security money charged by us. Our Policy for the cancellation and refund will be as follows:-

If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.


In no event shall Company or any parties, organizations or entities associated with the corporate brand name us or otherwise, mentioned at this Mobile application be liable for any damages whatsoever (including, without limitations, incidental and consequential damages, lost profits, or damage to computer hardware or loss of data information or business interruption) resulting from the use or inability to use the Mobile application and the Mobile application material, whether based on warranty, contract, tort, or any other legal theory, and whether or not, such organization or entities were advised of the possibility of such damages.

The customer agrees and acknowledges that the use of the Mobile App/Website is at the sole risk of the customer and that Company disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality and fitness for any purposes are excluded to the fullest extent permitted by law.


The information contained in this Website / Application is for general information purposes only. The information is provided by DOOT and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.


In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website.


Through this website you are able to link to other websites which are not under the control of DOOT. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.


Every effort is made to keep the Website / Application up and running smoothly. However, DOOT takes no responsibility for, and will not be liable for, the Website / Application being temporarily unavailable due to technical issues beyond our control.

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